Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The following express warranties are in addition to any other rights and remedies that you may have under the New Zealand Consumer Law:
Britax Safe-n-Sound products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Safe-n-Sound product, we will repair or replace the product within the following warranty periods from date of purchase:
Register your product with us online and receive an extended 10 year warranty. Extra warranty terms apply as follows:
*‘Thermo5’ fabric can be identified by a label on the cover of the seat.
All other conditions stated in the general warranty apply.
Please read your instruction manual carefully before using any of our products. The above express warranties do not apply where a failure or defect results from improper care, or from normal wear and tear.
Britax Wheeled Good products are thoroughly inspected in our Quality Assurance department prior to delivery.
Britax Wheeled Goods products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Britax product, we will repair or replace the product within the following warranty periods from date of purchase:
Please read your instruction manual carefully before using any of our products. The above express warranties do not apply where a failure or defect results from improper care, or from normal wear and tear.
Steelcraft Warranty
Steelcraft products are thoroughly inspected in our Quality Assurance department prior to delivery.
Steelcraft products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Steelcraft product, we will repair or replace the product within the following warranty periods from date of purchase:
Please read your instruction manual carefully before using any of our products. The above express warranties do not apply where a failure or defect results from improper care, or from normal wear and tear.
Babylove Warrantees
Please read your instruction manuals carefully before using any of our Babylove products.
The express warranties do not apply where a failure or defect results from improper care, or from normal wear and tear.
Babylove wheeled goods and nursery items: Covered by a 12 month warranty.
Babylove car seats: 5 year warranty on seat moulding, harness and fittings. Fabric covers, comfort pad and padding are covered by a 2 year warranty.
BOB Warranty
BOB products are thoroughly inspected in our Quality Assurance department prior to delivery.
BOB products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your BOB product, we will repair or replace the product within the following warranty periods from date of purchase:
Please read your instruction manual carefully before using any of our products. The above express warranties do not apply where a failure or defect results from improper care, or from normal wear and tear.
Accessories and Spare Parts
It is important that you are only purchasing genuine accessories and/or replacement parts that are suitable for use with your Britax products. It is recommended that you only purchase parts that match the model number provided on your product or on the product’s original instruction booklet. Please contact our Customer Service Department if you require assistance in identifying your product.
Britax US Standard Child Restraint range
Britax EUROPEAN Standard Child Restraint range
Making a warranty claim:
To make a warranty claim, please contact our customer service team on (09) 443 0102 or by email at [email protected]. You will be required to:
Britax will then advise you whether the product is covered by the warranty.
In the event that a replacement product or cover is no longer available, Britax reserves the right to provide a suitable alternative.
Expenses for making a warranty claim:
If you return the product to the place of purchase or to a designated repair agent, you will not be liable for any transportation costs.
Where you send the product directly to the manufacturer then you may be liable for the costs of transportation to and from Britax.
Britax will meet the reasonable expenses incurred by a consumer in a making a warranty claim. You can claim expenses incurred in making a claim by contacting our customer service team on (09) 443 0102 or by email at [email protected].
Warranty Exclusion
The above express warranties do not apply where the products are acquired for rental, hire, or other commercial purpose.
International Warranty
Britax Safe-n-Sound and Steelcraft products are available through a network of retailers in Australia and New Zealand. If you are an international customer we do not offer a warranty service outside of these regions.
Please call our team on (09) 443 0102 or alternatively email us [email protected]