Can I still use the seat with the broken foam while I wait to receive my replacement foam?
Yes. The seat is still structurally safe to use as long as the foam is positioned in the same place in which it was intended. Sometimes taping the foam in place is suggested in order to prevent it from moving. Taping the foam does not compromise the safety of the car seat.
How does my child benefit from a seat lined with Energy-Absorbing Foam?
Injuries may occur when crash forces make contact with your child. Energy-absorbing foam is used to absorb some of those crash forces, keeping your child from absorbing them and therefore minimising injury.
How does the Energy-Absorbing Foam work?
The energy-absorbing foam deforms during a crash when your child makes contact with it. At the point of contact, the foam crushes; the energy required to crush the foam is absorbed by the foam instead of your child.
The head foam in my Safe-n-Sound car seat is is cracked. What should I do?
Please call our Customer Service Deparment on 1300 303 330 to arrange replacement foam.
What should I do if my Energy-Absorbing Foam breaks on my car seat?
If you have questions or concerns and would like to speak with a Britax representative directly, please contact our Consumer Service department. They will be able to assist with your questions.
Why does the foam sometimes break when the seat has not been involved in an accident?
In the life span of a car seat, it is possible that components may be affected by wear and tear or breaking. Britax has replaceable parts available to our consumers to ensure their product functions in the safest manner for the life of the seat.
